0800 numbers, we have come to love them. They had become so rooted into our culture and economic system, that in some countries, they are a regulatory requirement for enterprises facing consumers. Can you imagine your life without calling your credit card company or your bank? If they don’t supply you with an 0800 number, …Read more
By Benjamin Wasserman There is no such thing as bad publicity…well, on second thought, there actually might be. Such an example, for instance, is this: imagine you are head of an airline and a viral video surfaces of your employees forcefully dragging a seemingly harmless man off one of your airplanes. In fact, this video …Read more
A new era of communications applications is changing the way that communication applications are integrated into day-to-day life. A few years ago the thought of an application built specifically for a school-aged child to directly communicate with the police or for the average citizen to aid in fighting crime would have been ludicrous. Today, it is the reality that we live in. As news headlines have become further filled with violent news, police departments around the United States have been creating their own headlines with their development of security apps.Read more
The customer service that is offered by call centers is being progressively offered at the expense of the customer and high costs. Far too often customers are forced to waste good portions of their day attempting to reach a representative that can help them or punching in policy numbers and repetitively verifying themselves for security purposes. All of these issues and more are eradicated by call centers that has implement contextual communications as part of their service.
Imagine for a minute that it’s a beautiful day out and you’re driving alone down a suburban road singing along with the radio. You pull up to a four-way stop, see you are the only car there, and proceed through the intersection…